1. Refund Eligibility
Refunds may be issued when: service was not provided as agreed, shipment was cancelled before pickup, there was a significant service failure on our part, or duplicate charges or billing errors occurred.
2. How to Request a Refund
Contact our customer service team within 30 days of the service date. Please provide your tracking number, invoice number, and a detailed explanation of your refund request.
3. Processing Time
Approved refunds are processed within 5–10 business days to the original payment method. Allow additional time for the refund to appear depending on your financial institution.
4. Non-Refundable Items
The following are generally non-refundable: shipments already in transit or delivered, special handling fees, third-party charges (customs duties, taxes), and insurance fees.
5. Cancellation Policy
You may cancel a shipment before pickup at no charge. Cancellations after pickup may incur fees depending on service level and progress of the shipment.
6. Damaged or Lost Shipments
Claims for damaged or lost shipments are handled through our separate claims process and may result in compensation but are not processed as standard refunds.
Last updated: January 2026